Frequently asked questions

It starts with a free consultation. We scope your environment and goals, then deliver a written proposal with clear deliverables, timeline, and pricing. No obligations until you approve it.

Both. Our services are modular: an SME may need a security assessment and managed IT, while an enterprise may need a full SOC. The engineering standard is the same.

Yes. Testing follows a signed rules-of-engagement document that defines scope, timing, and methods. Critical systems are tested with non-disruptive techniques and constant communication.

Yes. We start with an audit, stabilize what works, and propose changes only where risk or cost justifies them. No forced migrations.

Every project includes a handover and a warranty period. Continuing under a managed services agreement — monitoring, maintenance and support against a defined SLA — is offered on every engagement, and it is your choice whether to take it.

We sign NDAs before any technical discovery, restrict access to named engineers, and hand over or destroy all credentials and data at the end of the engagement.

We are based in Greater Cairo, and take engagements across Egypt and the wider region. Most services are delivered remotely; on-site work is arranged where the engagement needs it.

Yes. API development and integration is a core service: we connect ERP, CRM, POS, and e-commerce systems and build custom modules where off-the-shelf tools fall short.

Work is priced in writing before it starts: a fixed price for a defined scope, or a monthly fee for a support agreement. The consultation and the proposal cost nothing, and nothing is owed until you approve the proposal. We do not quote a figure before seeing the environment, because a number given without that is a guess.

Either, and sometimes both — it depends on the work and what we agree. A website or a migration is usually a project with a defined scope and an end. Monitoring, maintenance and support are a monthly agreement. Which one applies to you is written in the proposal before anything starts, so you are never signed up to a recurring fee you did not expect.

Hosting, domain, licences and any third-party services are separate from the build, and they vary by project — a small site and a multi-branch ERP are not comparable. We itemise every ongoing cost in the proposal, including the ones paid to someone else, so nothing appears on a bill later that was not on the page you approved.